Glenn's Used Cars LLC
1900 West Beverley Street
March 6. 2015
To The Owner of Carpenter Tire:
I was driving thru Lynchburg, March 4 at about 4:30 p.m. My truck developed a problem. We arrived at your store at about 4:40 p.m. near closing time.
Your employees, Eric and a young man who changed my tire, were very sympathetic with my problem. They fixed me up after hours.
I just thought you should know how professional and courteous these two men were.
Carpenter Tire offered free oil changes to veterans on Veterans' Day. As a long-time member of the the Lynchburg community, it's important to us to honor those who have served our country. We thank our customer Mark Dillon who gave us permission to share his kind remarks:
May 12, 2014
Carpenter Tire Inc.
14398 Wards Road
Lynchburg, VA 24502
I am writing to express my sincere gratitude for the service I received recently at Carpenter Tire Inc. On May 5, 2014, I was on my way to Georgia when I drove over a piece of tire on Route 29 and my car began making a funny noise. Knowing that I was not far from Carpenter Tire who had helped me on another occasion, I drove straight there.
I spoke to Eric Landau who looked under my car. When he couldn't see anything, he had a technician put it up on the rack. Jamie, the technician, took a look at my car and immediately solved the problem. There was a loose piece of mud flap hanging down which had a missing bolt. Jamie removed the flap and I was ready to be on my way.
Eric and Jamie were efficient and helpful and I hardly had any delay in my trip. I truly appreciated them taking the time to help me when I arrived unexpectedly to their shop. They were also very pleasant and professional.